Shipping Policy – Laxura Mart

Last Updated: September 2026

At Laxura Mart, we are committed to delivering your orders safely, quickly, and reliably across Pakistan. Please read our shipping policy below for complete information about order processing and delivery.

1. Delivery Coverage

We deliver orders across Pakistan, including major cities, towns, and most remote areas.

Delivery to certain remote or restricted areas may take additional time depending on courier service availability.

2. Order Processing

• Orders are normally processed within 1–2 working days after order confirmation.

• For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

• Orders are not normally processed or delivered on Sundays and public holidays.

• During sales, promotions, or high-demand periods, processing may take longer than usual.

3. Delivery Time

After your order has been dispatched, the estimated delivery time is:

• Major Cities: 2–5 working days

• Other Cities & Towns: 3–7 working days

• Remote Areas: 5–7 working days

Please note that these are estimated delivery times and may vary due to courier delays, weather conditions, public holidays, road closures, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, Laxura Mart may offer free shipping promotions or special delivery offers. Such offers will be clearly mentioned on our website.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders across Pakistan.

For COD orders:

• Payment must be made to the courier rider at the time of delivery.

• Please keep the exact or required amount available.

• We may contact you to verify your order before dispatch.

• If an order cannot be confirmed, we reserve the right to cancel the order.

6. Order Tracking

Once your order has been dispatched, we will provide a tracking number or tracking information through SMS, WhatsApp, email, or another available contact method.

You can use the tracking information to check the status of your shipment with the relevant courier company.

7. Incorrect or Incomplete Address

Please make sure that your name, phone number, and delivery address are correct when placing your order.

Laxura Mart is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or unreachable delivery address or phone number provided by the customer.

8. Failed Delivery / Refused Orders

If a parcel cannot be delivered because the customer is unavailable, refuses the parcel, or provides incorrect contact or address information, the courier may attempt redelivery or return the parcel to us.

Additional shipping or return charges may apply if the customer requests the order to be shipped again.

9. Delayed Deliveries

Although we work with courier partners to provide timely delivery, Laxura Mart cannot guarantee an exact delivery date.

Unexpected delays may occur because of:

• Weather conditions

• Public holidays

• Courier service delays

• Road closures

• Security or operational issues

• Sale and promotional periods

• Incorrect customer information

We will do our best to assist you in tracking and resolving any delayed shipment.

10. Damaged or Incorrect Orders

If your parcel arrives damaged, opened, or contains an incorrect product, please contact Laxura Mart Customer Support as soon as possible.

Where applicable, we may request photographs or videos of the parcel and product to investigate the issue and process the appropriate resolution according to our Return & Refund Policy.